FAQs

Future Resident FAQs

How do I set up a showing?

Please call (612-703-1001) or email (LiveCloseMinneapolis@gmail.com) our office to set up an appointment. For a group of prospective residents, please ensure that everyone in your roommate group is available for your appointment. If you need to cancel your appointment, please call our office at least two hours in advance.

Are furnished apartments available?

After signing a lease, residents are welcome to sign a contract with Cort Furniture to create a furnished apartment. Cort also offers student specials for furniture rental. The furniture rental contract is strictly between the Resident(s) and Cort Furniture.

Is the Application Fee refundable?

The $40 Application Fee is non-refundable as it goes covers the cost of a background check and the associated administrative expenses.

Is the first month's rent I pay with my application refundable?

If your application is denied, your first month’s rent will be refunded following the processing of your application.

If your application is accepted, your first month’s rent will be applied to your lease account.

What are your rental acceptance criteria?

Can my roommate and I sign individual leases?

No. We do not offer individual leases for members of a roommate group.

Is the price listed for a bedroom or an entire apartment?

The prices listed are for entire apartments.


 

Current Resident FAQs

When is my notice to vacate due?

Notice periods vary depending on apartment type. Please reference your lease agreement for your notice period.

What do I need to do as I move out?

Follow the Move Out Checklist you were provided, or download a new one here.

Can I sublet my apartment?

No sublets or early termination of the lease is allowed without the specific written approval of Management. Sublets are only considered by Management under extenuating circumstances.

If you would like to terminate your lease agreement early, the request must be initiated in writing to Management a minimum of 90 days before the proposed termination date. Please see Section 7 of your lease for more details on this topic.

Can I pay my rent online?

Yes, online payment is available through the Resident Portal. If you are a current resident and would like to receive instructions to set up your Resident Portal, please email Management.

How do I submit a maintenance request?

Please email non-emergency maintenance requests to Management or submit them via your Resident Portal.

What is considered emergency maintenance and how do I report it?

For emergency maintenance please call (612)703-1001. Leave a detailed message during business hours or speak with a call center operator after hours.

Examples of emergency maintenance situations include loss of heat or electricity, water leaks, security issues, or any condition(s) which do damage to the premises.

What do I do if I get locked out of my Tenant Web Access portal?

Email Management with your name, building, and apartment number, and we will be able to facilitate access from our database.

What will happen to my Resident Portal after I move out?

Your portal will remain active for 30 days after you vacate your apartment before being automatically deactivated.